What should I do if I notice a transaction that was not initiated by me?

1. Do an online search for the name of the unfamiliar merchant, as they may have a different name from their registered business name.
2. If you are sure that you did not make the transaction, please report your Bybit Card as lost/stolen immediately. After you freeze your Bybit card, please submit the transaction dispute form here as soon as possible, and no later than 45 days from the transaction date.
3. If you cannot log in to your Bybit account, please reach out to Bybit Live Chat Support immediately.

 

What are some fraud prevention tips for my Bybit Card?

1. Do not share your Bybit Card or account information with anyone
2. Do not save your Bybit Card or account credentials on your devices
3. Freeze your Bybit Card when you are not using it
4. Check that the authentication prompt is correct before you authorize any transaction

If you notice an unauthorized transaction, please report your Bybit Card as lost/stolen your Bybit card Immediately.

 

What should I do if my Bybit Card is lost or stolen?

Please report your Bybit Card as lost/stolen immediately. To learn more about how to process, please refer to Security and Verification.

 

Why was your transaction declined?

 

 

To check the declined reason, go to your Bybit Card Transaction History → Authorization → Details of the respective transaction.

 

Transactions can be declined due to several common reasons below:

   

For other declined reasons not stated above, please submit your inquiry via the webform. 

 

How to dispute a transaction?

If your transaction has already been completed, we recommend that you contact the merchant directly to communicate or request a refund.

 

Can I pay for products and services in foreign currencies?

Yes, you can. We will convert the transaction amount into the denominated currency using the Master Card foreign exchange rate on the day they process the transaction. On top of that, a foreign exchange fee of 0.5% will be charged.

 

Note: You may notice the amount authorized is slightly different from the actual transaction amount. This is due to a 3% padding applied when freezing your funds for authorization to accommodate changes in the exchange rate when the merchant completes the transaction. Any excess amount will be returned to your Funding Account. 

 

Why does my Funding Account have a negative balance?

There are several common reasons that may cause a negative balance in your Funding Account:

• The foreign exchange rate at the time of settlement is higher than the estimated rate during authorization, and there are insufficient funds to cover the difference
• The final transaction amount charged by the merchant is higher than the authorized amount, and there are insufficient funds to make up the difference

When you have a negative balance in your Funding Account, your Bybit Card will be suspended and withdrawals from your Bybit account will be restricted. In order to lift the restrictions, please deposit or transfer funds to your Funding Account to cover the negative balance. 

 

If you have further questions, please submit your inquiry via the webform and select My Bybit card is suspended as the inquiry option.

 

What is the Total Markup over ECB Reference Rate?

The Total Markup over ECB Reference Rate reflects the difference between what you pay for your Bybit Card transaction using Mastercard foreign exchange rates and fees, and what you would pay if the transaction was undertaken at the European Central Bank Reference Rate.

 

In what currency are refunds returned to my Funding Account?

Refunds will be returned to your Funding Account, in the currency of your card is denominated in (EUR or GBP).

 

Does Bybit deduct my points in the event of a refund?

In case of refunds, Bybit reserves the right to deduct your points earned from the original purchase transaction.

 

Any feedback about Bybit Card, let our product team know here!